Returns and Refunds Policy

Last updated: 2026

At Margaret York, your satisfaction is our top priority. If you're not entirely happy with your purchase, you may return eligible items within 30 days of receiving your order. Please read the conditions and return process below carefully.

1. Return Eligibility

For an item to be eligible for return, the following conditions must be met:

• The item must be returned within 30 days of the delivery date.
• The item must be unworn, unwashed, and unused.
• The item must be in its original condition, with all tags attached.
• The item must be in its original packaging.
• A proof of purchase must be provided (order confirmation email or order number).

2. How to Return an Item

To start the return process, please follow these steps:

1. Contact us — Send an email to info@margaretyork.com with your order number and the reason for the return.
2. Receive confirmation — We'll review your request and send you a confirmation email with instructions for the return shipment.
3. Send the item back — Pack the item securely in its original packaging and send it to the following address:

   Mel + win-winfulfillment (CHN SNG092711)
   Tel: 17758231352
   No. 160 Nijiayan Road, Jiangbei District
   Ningbo, Zhejiang, 315000
   China (CHN)

4. Return processing — Once we've received and inspected the returned item, we'll process your refund. You'll be notified by email once the process is complete.

3. Return Shipping Costs

The cost of return shipping is the customer's responsibility. We recommend using a trackable shipping service, as we're not liable for items lost or damaged during return transit.

4. Right of Withdrawal

As a consumer, you have a statutory right of withdrawal under applicable consumer protection law. To exercise this right, you must notify us of your decision by email at info@margaretyork.com, by way of a clear statement. The process is considered complete once we've received the items back undamaged.

5. Order Cancellations

We operate a fully automated order system, meaning orders are processed immediately upon receipt. For this reason, it's generally not possible to stop the shipping process once an order has been confirmed.

If your order has already been dispatched, cancellation is no longer possible. In this case, please accept the delivery and then follow the return process described above. Feel free to let us know in advance of your intention to return an item.

6. Unclaimed or Refused Parcels

If a parcel is refused upon delivery or not collected by the customer from the local pick-up point, it will automatically be returned to our warehouse. Please note that "free shipping" applies only to successfully delivered parcels. In the event of refusal or non-collection, a flat restocking and return fee of £15.00 per item will be deducted from the final refund amount, to cover the reverse logistics costs charged by the carrier.

7. Refund Process

Once we've received and inspected your return, we'll send you an email letting you know whether the refund has been approved or declined. If approved:

• The refund will be issued to your **original payment method**.
• Please allow **5 to 10 business days** for the amount to appear in your account, depending on your payment provider.

A refund cannot be issued without the physical return of the item. Items must be sent back to us and received by us before any payment can be refunded.

8. Damaged or Defective Items (Complaints)

If you receive an item that is damaged, defective, or doesn't match your order, please contact us within 7 days of delivery at info@margaretyork.com and send us:

• Your order number
• A description of the issue
• Photos of the item and packaging

We'll review your complaint and work with you to find a satisfactory solution, which may include a replacement item or a full refund.

9. Non-Returnable Items

The following items are excluded from returns and refunds:

• Items marked as final sale at the time of purchase.
• Items that have been worn, washed, altered, or damaged by the customer.
• Items returned without their original tags or original packaging.